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This has been my week for comp meals at restaurants! On Wednesday, I went to UpStairs on the Square for Restaurant Week since I've never been there. I ordered the pork chop and it came prepared *much* differently than I had expected and was really quite bad. (It was described as a "t-bone style pork chop" and came butterflied, breaded, and fried.) I politely expressed my dissatisfaction to our server who alerted the manager. Despite the fact that I had eaten almost half of it (I was starving and kept WANTING to like it) and thought the appetizer and dessert were delicious, he wrote off the whole meal on the bill. Very nice! I will go back just because of this customer service alone. Today, I ordered an Ahi Tuna Salad from Not Your Average Joe's. There's a branch less than a block from my office in Medford and they will deliver to us since we're so close. I've had a super busy morning and have a few things to finish up before I head to a meeting downtown, so I asked for it to be delivered. 45 minutes later (they usually deliver within 20-25 minutes) it wasn't here and I was getting very close to my departure time, so I called. They apologized profusely, walked it over right away, comped the meal AND give me a gift card for my next meal. Wow! Maybe I should buy a lottery ticket today.
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